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Terms and Conditions:

Definition

“Passenger/Customer/You/Guest” means the person/persons in whose name/on whose behalf booking or registration is made. Company/we/Us/Kadamba Tours” means Kadamba Tours “independent contractor” means “any hotelier/hotel owner, owner of any airlines or shipping company or Railway or Ferry Boat Cruise/ Coach owner or any other person or organization who has been selected by the company to render services to the Passenger”.

Content and Subscriber Submissions

The contents of the KADAMBA TOURS Web Site are intended for providing information for your personal non-commercial use, Hence Information including, but not limited to articles, features, photographs, images, illustrations, audio clips and video clips all materials published on this Web Site are protected by copyright, trademarks or other intellectual property rights and are owned or controlled by Kadamba Tours, This Web Site and its Contents are protected by copyright pursuant to Indian copyright laws. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce create new works from, distribute, perform, display or in any way exploit, any of the Content of this Web Site (including software) in whole or in part without the written permission of their respective owner(s).

All holidays sold by KADAMBA TOURS are subject to our booking terms, which should be read before making an online booking.

Booking Terms

After we receive your booking and all appropriate payments, if the arrangements you wish to book are available, we will issue a confirmation invoice. A binding agreement will come into existence between us when we dispatch this invoice to the 'lead name' or your Tour Operator / Travel Agent. Hence Our service is considered as a Contract and is governed by the Courts of Law in India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Bangalore, India.

It is important to check the details on your invoice when you get it, or if booking late at the time of booking, that all the details are exactly as you requested. In the event of any discrepancy, please contact us or your Tour Operator / Travel Agent immediately as it may not be possible to make changes later.

Visa (World Tours)

It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. A full and valid passport is required for destinations we feature (including children) and Visas may be required for overseas destinations. Requirements may change and you must check the up to date position in good time before departure. By availing our services, you agree that Kadambatours can only help you apply for the visa and is not responsible for any issues that may occur during this application including, but not limited to, delay, clarification or rejection by the embassy.

Package Price

Kadambatours endeavours to ensure that the most up to date and correct prices are shown on our website. Kadambatours reserves the right to raise or lower their prices at any time. Occasionally, an incorrect price may be shown, due to an error. We reserve the right to cancel the booking if you do not wish to accept the price which is actually applicable to the holiday

Change or Cancellation of Booking by Customer

If any changes to be made after booking, permissible only before Air ticket and other service confirmation

Cancellation before confirmation of Air tickets and other Services will incur up to 50% cancellation charges, but Cancellation after confirmation of Air tickets and accommodation and other services will incur cancellation charges of up to 100%.

Change or Cancellation of Booking by Us

Though we shall endeavour to conduct trip on the booking date, We reserve the right to cancel confirmed bookings at any time- if any unavoidable and unexpected things causes to change or cancel your Holiday and the cause is not compulsorily to be disclosed, we will offer you the choice of the following options :

  • You can accept the changed arrangements or cancelling or accepting the cancellation in which you will receive a full refund of your money without any interest and compensation
  • You can go for alternative packages from us of a similar standard to those originally booked if available, if alternative package chosen is less expensive than original one we will refund the difference, you may have to pay the difference if it is more than the original one.

In such cases, KadambaTours will refund the money that you had paid in full, without deducting any charges out of it.

Mode and Duration of Refund(s)

No refund will be payable for any un-utilized services (e.g.: meals, entrance fees, optional holidays, hotels, sight-seeing etc) due to whatsoever reason.

Refunds once initiated from our systems, are usually realised within 3-4 working days, but can take up to 21 working days to hit your accounts.

Refund will be initiated ONLY to the original mode of payment. In cases where refund is not possible to original mode of payment, refund may be done to buyer's banking account, wherein we will need to do verification (KYC) and proof of ownership of account. The timeline of the verification can vary from 7-15 working days.

But we do not entertain cross-currency refunds (Refund currency different from payment currency). for credit card refunds up to 8% will be charged.

Code of Conduct

When you book a Holiday with KadambaTours you accept liability for the proper conduct for yourself and your party while on Holiday. If you or any member of your party cause discomfort or upset any other person or damage property, we will be entitled to terminate the holiday of the person(s) concerned. The person(s) concerned will be required to leave the accommodation or other service and we will have no further responsibility to them including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. You will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away and You are liable to indemnify us for the losses arises out of your actions including Legal Cost of both parties, you are supposed to report to our Tour Manager if any inconvenience caused by co travellers and not to indulge in any disputes.

Suggestions or grievances or complaints

In the event that you have any reason to complain or experience any problems with your holiday arrangements while away, you must immediately inform the representative of the Tour Operator, KADAMBA TOURS and the supplier of the service(s) in question Most problems or complaints can be resolved while you are away, however if you remain dissatisfied, please call us or write to support@kadambatours.com within 7 days of your return giving your booking reference and full details of your complaint and all other relevant information. No claim notified to the Company outside this period will be entertained and the Company shall incur no liability in respect thereof. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.

Our Liability In respect of Packages

The liability of the Company is restricted to the making of reservation in accordance with the passenger(s) requirements. The liability will cease on the issue of a ticket, reservation and travel document to the passenger. The Company does not hold any responsibility for train/flight delays, rescheduling/cancellation of train/flights, mis-connection occurred due to airline problem and any change in train/flight schedule or meals not being served. We are not responsible for any alternate arrangements and the guest has no right to claim any loss or consequences arising due to the same. Company is not liable for any loss of person, property or personal effects caused or damaged or suffered by the passenger on account of deficiency in services by any independent contractor. Any gesture of courtesy extended by the Company to the passenger to minimize such loss or damage will not constitute on admission of such liability or a waiver.

Special requests and medical problems if any

If you wish to make a special request, you must do so at the time of booking. We will try to pass any reasonable requests on to the relevant supplier but we cannot guarantee that requests will be met. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.

We are happy to advise and assist you in choosing a suitable holiday. As some of the accommodation and resorts featured may lack facilities, such as ramps for wheelchairs, lifts etc, it is important that, when booking, you advise us of any disabilities and special requirements to make sure the holiday meets your specific needs. If we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned, we will not confirm the booking or, if full details are not given at the time of booking, cancel when we become aware of these details. For further assistance, please call our Customer Care team or email to support@kadambatours.com

Note:Please make sure to provide valid information while booking, for security reasons and intimation of unexpected developments affecting your travel we need to be able to contact you by telephone and email and to have your correct address on record .If any or all of these contact details are not correctly given by you, we reserve the right to cancel the transaction at your risk and cost.

DISPUTES

The terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Bangalore, India.